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Competitions & Promotions

Diomande may release printed or digital discount coupons (“coupons”) from time to time. Such coupons may be available through the website and/or from third-party websites, in magazines and other media. Coupons can be used to secure a discount on the site as long as the coupon is valid. Given expiry dates cannot be moved.

More simply put:

Every time we offer a promotion or discount, send you a voucher or run a competition, we are obliged by law to publish the terms and conditions on the Diomande website, meaning right here. Please check these for details of exclusions, closing dates and refunds on returns.

Promotional coupons

  1. Promotional coupons are issued at Diomande’s discretion. Users don’t have the right to promotional coupons and can’t earn them.
  2. Promotional coupons are issued with specific terms and conditions that regulate how and when they can be used. For example, certain coupons may be product specific in that they are only valid against a selected group of products. Exclusions may also exist with certain coupons e.g. not valid on items in OUTLET. The onus is on the shopper to check the full coupon T&Cs to ensure they understand the coupon’s applications and limitations.
  3. In general, unless otherwise specified on the coupon itself: a coupon is only valid for 30 days from date of issue. A coupon can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the coupon.
  4. Only one coupon can be used per shopping cart. Coupons are not transferrable and cannot be exchanged for cash. The discount value of the coupon will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
  5. Creation of multiple Diomande accounts, with different email addresses, in order to utilize a coupon on multiple occasions, is abuse of the benefit and Diomande reserves the right to not release these orders.
  6. Should you wish to return an item you have purchased using a coupon:If you have redeemed a coupon against a purchase, and you’d like to return all items purchased, Diomande will refund you or credit your account with the rand value of the purchase. Please refer to the specific terms and conditions on the coupon for information on whether it will be reinstated and the terms that will apply.b. If you have used a coupon against a purchase and then return some of the products purchased, Diomande will apportion the value of the coupon across the relevant items in the cart and then refund you the relevant rand amount based on the items being returned.c. If you have used a coupon against a purchase and then return some of the products purchased, Diomande will recalculate the total value of your purchase AFTER the returned product(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the coupon, Diomande reserves the right to deduct the value of the coupon off the refund for the returns, or, should you have credit in your Diomande account, to debit the value of the coupon off your account balance.
  7. Order value must exceed R350 after discount for free delivery.

Promotional coupons cannot:

  1. Be used to buy gift vouchers
  2. Be exchanged for cash
  3. Be transferred to anyone else
  4. Be used after the expiry date which is, unless otherwise specified, 30days from date of issue
  5. Be used together with any other promotion, including against items in OUTLET, items already on sale or items discounted as part of another promotional offer.